• Coordinated Vulnerability Disclosure Solgeo 01
    Product security · SolGeo

    Coordinated
    Vulnerability
    Disclosure



    SolGeo pays attention to the security of its products.
    This page explains what to do if a potential security issue is identified.

Reporting is simple

A direct channel

If a potential security issue is identified in a SolGeo product, a report can be submitted. The report will be reviewed and, if necessary, further details may be requested.

This channel covers SolGeo equipment, systems and software with digital elements.

Reporting channel

To report a potential security issue, please write to our dedicated contact point:

cybersecurity@solgeo.it

For ordinary technical support, please use support@solgeo.it.

A few details are enough

What to include

A clear description helps us understand the issue quickly. No complex analysis or formal documentation is required.

Which product

Product name, model and version.

How to reproduce it

The essential steps to verify the issue, if available.

What was observed

A brief description of the behaviour or potential issue.

Contact details

An email address or other contact details for any clarification.

As a precaution: do not send credentials, personal data or unnecessary confidential information. If there are questions about attachments, please request guidance before sending them.

What happens next

We manage the report
Each report is carefully assessed and, where necessary, follow-up activities are coordinated with the reporter.
01

Receipt

The report is read and the communication channel is confirmed.

02

Review

The available information is assessed and clarification is requested if needed.

03

Response

The outcome of the assessment is communicated.

Listening and responding

Reports submitted in good faith are considered a useful contribution to improving our products and customer service.
  • Review every report sent to the dedicated channel.
  • Confirm receipt within 7 business days.
  • Provide an initial assessment within 14 business days, where the available information allows it.
  • Respond when clarification is needed or the assessment is complete.
  • Coordinate any subsequent communications with the reporter.