A direct channel
Report a problem
To report a malfunction, request support or ask questions about using a SolGeo product, please contact our technical support service.
The request will be reviewed and, if necessary, further information may be requested to understand the problem.
Support contact
For technical support requests, please write to our dedicated address:
support@solgeo.itFor a faster response
What to include
01
Product
Product name, model, serial number and version, where available.
02
Problem
Description of the malfunction or difficulty encountered, including any messages displayed.
03
Contact details
Name, company and contact details for receiving a reply from support.
Useful documentation: where possible, attach photographs, screenshots, logs or other material that may help explain the problem. Do not send credentials or unnecessary confidential information.
A complete description helps us assess the request more quickly and provide more precise guidance.